Advantages: Charge performance by way of economies of scale, regularity in service delivery, and improved service high-quality because of specialization. HR groups get pings on Slack for payroll data, facilities teams get emailed about urgent repairs required, and IT teams get office walk-by's to inquire about laptop computer replacements. ESM https://helporganizationsdelivere32962.angelinsblog.com/32543364/not-known-factual-statements-about-enterprise-service-management-esm