Ohé Mohammed, First of all we are very sorry to hear embout your order, we will check it to help you as best as possible, please write traditions année email to communiqué@doctorsim.com with the order number, and the number including the prefix to which you made the top up please. https://johnathanapdre.wikicarrier.com/304151/5_techniques_simples_de_acheter_des_game_cards_prépayées