Intelligent Digital assistant (IVA): AI program that understands voice instructions and completes duties for customer help agents. Illustration scenario: A customer’s purchase obtained lost while in the mail, And so the customer reaches out to the business by using Reside chat. AI can Display screen a prompt towards the agent, https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business